Terms and Conditions

Effective Date: August 4, 2026

Welcome to VedaSpa Glow. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or placing an order on our website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

1. About VedaSpa Glow

VedaSpa Glow is an online wellness and skincare brand offering herbal, personal care, and beauty products. Our products are designed for external use unless otherwise specified. We strive to provide accurate product information, pricing, and availability; however, occasional errors may occur.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

• The information you provide during registration or checkout is true, complete, and accurate.

• You have the legal authority to enter into a binding agreement under applicable laws.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe any information provided is inaccurate or fraudulent.

3. Products and Services

All products displayed on our website are subject to availability.

We make every effort to display product images, colors, ingredients, and descriptions accurately. However, due to differences in monitor settings, lighting conditions, and manufacturing batches, the actual product may vary slightly from the images displayed.

Product packaging may also change from time to time without prior notice while maintaining the same product quality and formulation.

We reserve the right to discontinue any product at any time without prior notice.

4. Product Usage

Our skincare, haircare, and wellness products are intended for personal use only.

Customers are advised to:

• Read product labels and instructions carefully before use.

• Perform a patch test before first use.

• Avoid contact with eyes unless specifically stated.

• Keep products out of reach of children.

• Store products in a cool, dry place away from direct sunlight.

Results may vary depending on individual skin type, hair type, lifestyle, and environmental conditions.

The information provided on our website is for general educational purposes only and should not be considered medical advice. If you have allergies, sensitive skin, or any medical condition, consult a qualified healthcare professional before using our products.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

Although we strive for accuracy, pricing errors may occur. If an incorrect price is displayed due to technical or human error, we reserve the right to cancel the affected order and issue a full refund.

Applicable taxes, shipping charges, or promotional discounts will be calculated during checkout.

6. Orders

Placing an order does not guarantee acceptance.

After placing an order, you will receive an order confirmation acknowledging receipt of your request. This confirmation does not constitute acceptance of your order.

We reserve the right to:

• Accept or reject any order.

• Cancel suspected fraudulent transactions.

• Limit quantities purchased.

• Request additional verification before processing an order.

Orders may be cancelled due to:

• Product unavailability

• Payment failure

• Incorrect pricing

• Suspicious activity

• Technical errors

• Delivery limitations

If an order is cancelled after payment has been received, the applicable refund will be processed using the original payment method.

7. Payments

We accept secure online payment methods available during checkout.

Your payment information is processed through trusted third-party payment gateways. VedaSpa Glow does not store your complete payment card details.

Customers agree to provide valid payment information and authorize us to charge the applicable amount for their purchases.

Any failed, disputed, or unauthorized transaction may result in cancellation of the order.

8. Shipping and Delivery

Orders are processed within the timelines mentioned in our Shipping Policy.

Estimated delivery times are provided for reference only and may vary depending on:

• Courier partner performance

• Weather conditions

• Public holidays

• Remote delivery locations

• Operational delays

Once an order has been handed over to the shipping partner, delivery timelines are beyond our direct control.

Customers are responsible for providing complete and accurate shipping information.

Additional shipping charges may apply for re-delivery due to incorrect addresses or unsuccessful delivery attempts.

9. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Due to hygiene and safety reasons, certain personal care products cannot be returned once opened or used unless they are defective, damaged, or incorrectly delivered.

Customers must report damaged or incorrect products within the specified timeframe mentioned in our Return Policy.

Refund approvals remain solely at the discretion of VedaSpa Glow after verification.

10. User Accounts

You may choose to create an account to access certain features.

You are responsible for:

• Maintaining the confidentiality of your login credentials.

• Restricting access to your account.

• All activities performed through your account.

Notify us immediately if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

11. Promotions and Discount Codes

From time to time, promotional offers, coupons, cashback campaigns, or discount codes may be provided.

Unless otherwise specified:

• Coupons cannot be exchanged for cash.

• Only one promotional offer may apply per order.

• Offers cannot be combined unless explicitly stated.

• Expired coupons cannot be reactivated.

• Misuse of promotional offers may result in cancellation of the order.

We reserve the right to modify or withdraw promotions without prior notice.

12. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Brand names

• Product names

• Images

• Videos

• Product descriptions

• Graphics

• Icons

• Website design

• Text

• Source code

is the exclusive property of VedaSpa Glow or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or used commercially without prior written permission.

13. Prohibited Activities

Users agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to servers or databases.

• Upload malicious software or harmful code.

• Copy or scrape website content.

• Interfere with website security.

• Misrepresent personal information.

• Engage in fraudulent transactions.

• Abuse customer support services.

Violation of these Terms may result in immediate suspension of access and legal action where applicable.

14. Limitation of Liability

To the maximum extent permitted by law, VedaSpa Glow shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use the website.

• Product misuse.

• Allergic reactions caused by individual sensitivities.

• Delivery delays.

• Technical interruptions.

• Third-party service failures.

Our total liability shall not exceed the amount paid for the relevant product.

15. Indemnification

You agree to indemnify and hold harmless VedaSpa Glow, its owners, employees, affiliates, suppliers, and partners from any claims, liabilities, damages, losses, expenses, or legal costs arising from:

• Your violation of these Terms.

• Misuse of the website.

• Violation of applicable laws.

• Infringement of third-party rights.

16. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for:

• Their content

• Privacy practices

• Security

• Availability

• Accuracy of information

Accessing third-party websites is entirely at your own risk.

17. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you consent to the collection, processing, and use of your personal information as described in our Privacy Policy.

18. Force Majeure

We shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, floods, pandemics, strikes, transportation disruptions, internet outages, government restrictions, or other unforeseen circumstances.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts where VedaSpa Glow operates.

20. Changes to These Terms

We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review these Terms periodically to remain informed of any updates.

Continued use of the website following any modifications constitutes acceptance of the revised Terms.

21. Contact Us

If you have any questions, concerns, or require assistance regarding these Terms and Conditions, please contact our customer support team through the contact details provided on the VedaSpa Glow website. We are committed to addressing customer queries promptly and ensuring a transparent shopping experience.

By accessing, browsing, or placing an order through the VedaSpa Glow website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.