Refund & Return Policy

Effective Date: August 4, 2026

At VedaSpa Glow, customer satisfaction is important to us. We strive to deliver high-quality skincare, haircare, and wellness products that meet our quality standards. This Refund & Return Policy explains the conditions under which returns, replacements, refunds, and cancellations are accepted.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

1. Our Return Policy

Due to the personal care and hygiene nature of our products, we do not accept returns for products that have been opened, used, damaged by the customer, or are no longer in their original condition.

Returns are accepted only under specific circumstances described in this policy.

Eligible return requests must be initiated within 48 hours of receiving your order.

Requests submitted after this period may not be eligible for return or replacement.

2. Eligible Return Reasons

You may request a return or replacement if:

• You received a damaged product.

• You received the wrong product.

• The product is missing from your order.

• The product arrived with manufacturing defects.

• The product packaging was significantly damaged during transit and the product is unusable.

• The product received is substantially different from what was ordered.

To process your request, we may require:

• Order Number

• Product photographs

• Images of the shipping package

• Unboxing video (recommended)

• Description of the issue

Providing complete evidence helps us resolve claims more quickly.

3. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened skincare products

• Used cosmetics

• Personal care products after use

• Products with broken seals caused after delivery

• Products damaged due to misuse or improper storage

• Products purchased during clearance or special promotional sales marked as non-returnable

• Gift cards or promotional items (if applicable)

Returns that do not meet our eligibility criteria may be rejected.

4. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to:

• Product availability

• Verification of the reported issue

• Approval by our quality assurance team

If the requested product is unavailable, we may issue a refund or offer an alternative product of equal value, subject to your approval.

Replacement products will be shipped after the original claim has been approved.

5. Refund Eligibility

Refunds may be approved in the following situations:

• Order cancelled before shipment.

• Product unavailable after order confirmation.

• Wrong product delivered.

• Damaged product received.

• Manufacturing defect confirmed.

• Duplicate payment.

• Failed transaction where payment was deducted but the order was not created.

• Return request approved after inspection.

Refund approval remains solely at the discretion of VedaSpa Glow after verification.

6. Refund Process

Once your refund request is approved:

1. Your request will be verified by our support team.

2. The product issue may be reviewed by our quality team.

3. If necessary, pickup instructions will be shared.

4. After verification, the refund will be initiated.

Refunds are generally processed using the original payment method used during purchase.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account details or another approved refund method.

Processing timelines may vary depending on your bank or payment provider.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched from our warehouse, cancellation requests may no longer be accepted.

Customers wishing to cancel an order should contact customer support as soon as possible after placing the order.

We also reserve the right to cancel orders due to:

• Payment verification failure

• Pricing errors

• Product unavailability

• Fraud prevention checks

• Incorrect customer information

• Technical issues

In such cases, eligible refunds will be processed promptly.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us investigate your claim, please provide:

• Clear photographs of the product

• Photos of the outer packaging

• Shipping label

• Unboxing video, if available

• Brief explanation of the issue

Failure to provide sufficient evidence may delay or affect the resolution of your request.

9. Shipping Charges

Shipping charges are generally non-refundable unless:

• An incorrect product was delivered.

• The product arrived damaged due to shipping.

• The return was caused by our error.

If the return is due to customer preference, incorrect ordering, or change of mind, shipping charges may not be refunded.

10. Return Shipping

Where a return is approved, we may:

• Arrange a pickup through our logistics partner, or

• Request the customer to ship the product to the designated return address.

Customers should ensure that returned items are securely packed to avoid damage during transit.

Unauthorized returns sent without prior approval may not be accepted.

11. Inspection and Quality Verification

Returned products are subject to inspection upon receipt.

Refunds or replacements may be denied if:

• The product has been used.

• Original packaging is missing.

• Product seals have been broken after delivery.

• The product was intentionally damaged.

• Evidence submitted does not support the claim.

• The issue resulted from improper handling or storage by the customer.

Our quality team's decision regarding product inspection will be considered final.

12. Failed Deliveries

Orders may be returned to us if:

• Delivery address is incorrect.

• Customer is unavailable after multiple delivery attempts.

• Customer refuses delivery without valid reason.

In such cases, re-shipping charges may apply before the order is dispatched again.

If a refund is approved, shipping and handling charges may be deducted where permitted by applicable law.

13. Promotional Offers and Bundles

Products purchased under:

• Buy One Get One offers

• Combo packs

• Free gift promotions

• Discount bundles

must generally be returned together if a return is approved.

Partial returns may not qualify for a full refund if promotional pricing was applied.

14. Fraud Prevention

To maintain fairness for all customers, VedaSpa Glow reserves the right to refuse refund or replacement requests involving:

• Repeated suspicious claims

• False damage reports

• Product tampering

• Fraudulent transactions

• Abuse of our return policy

Appropriate legal action may be taken in cases of fraudulent activity.

15. Force Majeure

Refund processing or replacement shipments may be delayed due to circumstances beyond our reasonable control, including:

• Natural disasters

• Floods

• Public holidays

• Government restrictions

• Transportation disruptions

• Pandemics

• Strikes

• Courier service interruptions

We appreciate your patience in such situations.

16. Changes to This Policy

VedaSpa Glow reserves the right to update, modify, or revise this Refund & Return Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically before placing an order.

17. Contact Us

If you have any questions regarding returns, refunds, cancellations, or replacements, please contact our customer support team through the contact information provided on the VedaSpa Glow website.

Our team will make every effort to resolve your concern promptly, fairly, and transparently.

By placing an order through the VedaSpa Glow website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy. This policy is intended to ensure a transparent, fair, and consistent experience for all our customers while maintaining the quality, safety, and integrity of our skincare and personal care products.