Shipping Policy

Effective Date: August 4, 2026

At VedaSpa Glow, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website. Please read this policy carefully before making a purchase.

By placing an order with VedaSpa Glow, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days. During periods of high order volume, promotional campaigns, public holidays, festivals, inventory verification, or unforeseen operational circumstances, processing may take up to 5 business days.

Orders placed on Sundays or public holidays will be processed on the next working business day.

Before dispatch, every order undergoes a quality inspection to ensure that the products are packed securely and meet our quality standards.

2. Shipping Coverage

Currently, VedaSpa Glow ships across most serviceable locations within India.

Delivery availability depends on the coverage area of our logistics partners.

Certain remote, rural, or restricted locations may require additional delivery time or may not be serviceable.

If your delivery location is outside our serviceable network, we will inform you and issue a refund if payment has already been received.

3. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

We may occasionally offer:

• Free shipping promotions

• Limited-time shipping discounts

• Minimum order value benefits

• Special festive shipping offers

Shipping charges may vary depending on:

• Delivery location

• Order value

• Package weight

• Ongoing promotional campaigns

Shipping charges are non-refundable except where the error is caused by VedaSpa Glow, such as shipment of an incorrect or damaged product.

4. Delivery Timeline

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Tier-2 & Tier-3 Cities: 3–7 business days

• Remote Locations: 5–10 business days

These timelines are estimates only and are not guaranteed delivery commitments.

Actual delivery may vary due to:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Local restrictions

• Courier partner delays

• Incorrect customer address

• High shipment volumes

We appreciate your patience in such circumstances.

5. Order Confirmation

After placing an order successfully, you will receive an order confirmation via email, SMS, or WhatsApp (where available).

This confirmation includes:

• Order Number

• Purchased Products

• Payment Status

• Billing Details

• Shipping Address

Please review the details carefully and contact us immediately if any information is incorrect.

6. Order Dispatch

Once your order has been packed and handed over to our courier partner, you will receive a shipping confirmation containing:

• Tracking Number (AWB)

• Courier Partner Details

• Shipment Status

• Estimated Delivery Information

Tracking information may take up to 24 hours to become active after dispatch.

Customers can use the provided tracking details to monitor their shipment.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

If delivery cannot be completed because:

• The customer is unavailable

• The address is incorrect

• The contact number is unreachable

• Delivery is refused without a valid reason

the shipment may be returned to our warehouse.

Additional shipping charges may apply for re-dispatching returned shipments.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including:

• Full Name

• House or Flat Number

• Street Address

• Landmark (if applicable)

• City

• State

• Postal Code

• Mobile Number

Incorrect or incomplete addresses may result in delivery delays, failed deliveries, additional shipping charges, or cancellation of the order.

Address modifications may not be possible once the order has been dispatched.

9. Delayed Deliveries

Although we strive to deliver every order on time, certain circumstances beyond our control may result in delays.

Possible reasons include:

• Extreme weather

• Transportation issues

• Government regulations

• Public holidays

• Regional lockdowns

• Operational disruptions

• Courier network congestion

Delivery delays do not automatically qualify for refunds or compensation.

We will make every reasonable effort to coordinate with our courier partners to ensure timely delivery.

10. Damaged Shipments

If you receive a package that appears damaged or tampered with, we recommend:

• Inspect the package before accepting delivery.

• If possible, refuse delivery if the package is severely damaged.

• Take clear photographs of the package and product.

• Contact our customer support within 48 hours of delivery.

Claims submitted after this period may not be eligible for review.

Our team will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund & Return Policy.

11. Lost Shipments

In the rare event that a shipment is lost in transit, we will coordinate with the courier partner to investigate the issue.

If the shipment is confirmed as lost and cannot be recovered, we may:

• Send a replacement product (subject to stock availability), or

• Process a refund using the original payment method.

Investigation timelines depend on the courier partner's procedures and may take several business days.

12. Partial Shipments

If your order contains multiple items, we may ship them separately depending on stock availability, warehouse location, or packaging requirements.

In such cases, you may receive multiple tracking numbers and deliveries.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

13. Cash on Delivery (If Available)

Cash on Delivery (COD) may be offered for selected products and serviceable locations.

We reserve the right to restrict or disable COD for:

• High-value orders

• Remote delivery areas

• Repeated order refusals

• Fraud prevention

Customers are requested to keep the exact payment amount ready at the time of delivery where applicable.

14. Force Majeure

VedaSpa Glow shall not be held responsible for delays or failures in shipping caused by events beyond our reasonable control, including but not limited to:

• Floods

• Earthquakes

• Fire

• Cyclones

• Pandemics

• Government restrictions

• Transportation strikes

• Internet outages

• War or civil disturbances

• Other unforeseen circumstances

In such situations, delivery timelines may be extended until normal operations resume.

15. Customer Responsibilities

To ensure smooth delivery, customers are responsible for:

• Providing accurate shipping details.

• Monitoring shipment tracking updates.

• Being available during delivery attempts.

• Reporting delivery issues promptly.

• Inspecting packages upon receipt.

• Contacting customer support if any issue arises.

Failure to fulfill these responsibilities may affect the delivery process or eligibility for claims.

16. Changes to This Shipping Policy

VedaSpa Glow reserves the right to modify or update this Shipping Policy at any time without prior notice.

Revised versions will be published on this page with an updated Effective Date.

Customers are encouraged to review this policy periodically before placing an order.

Continued use of our website following any changes constitutes acceptance of the updated Shipping Policy.

17. Contact Us

If you have any questions regarding order processing, shipping charges, delivery timelines, shipment tracking, delayed deliveries, or other shipping-related matters, please contact our customer support team using the contact information available on the VedaSpa Glow website.

We are committed to providing a reliable, transparent, and efficient shipping experience for every customer. Our goal is to ensure that your VedaSpa Glow products reach you safely and in excellent condition, while keeping you informed throughout the shipping process.

By placing an order on the VedaSpa Glow website, you confirm that you have read, understood, and agreed to this Shipping Policy. We appreciate your trust in VedaSpa Glow and look forward to serving you with premium skincare, haircare, and wellness products delivered with care.