Privacy Policy

Effective Date: August 4, 2026

At VedaSpa Glow ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, purchase products, or interact with our services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

To provide a seamless shopping experience, we may collect different categories of information from you.

Personal Information

When you place an order, register an account, subscribe to our newsletter, or contact customer support, we may collect:

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• City, State, and Postal Code

• Order History

• Payment Status

• Customer Support Messages

We only collect information that is necessary for providing our products and services.

Payment Information

Payments made on our website are securely processed through trusted third-party payment gateways.

We do not store your complete debit card, credit card, UPI PIN, CVV, internet banking credentials, or other sensitive payment information on our servers.

Payment providers maintain their own privacy and security standards.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP Address

• Browser Type

• Device Type

• Operating System

• Language Preference

• Referral Source

• Date and Time of Visit

• Pages Viewed

• Time Spent on Website

• Click Activity

This information helps us improve website performance and user experience.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Keep you logged in

• Store shopping cart information

• Improve website speed

• Measure website traffic

• Personalize your experience

• Analyze visitor behavior

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

2. How We Use Your Information

The information collected may be used to:

• Process and fulfill your orders

• Verify payments

• Deliver purchased products

• Send shipping and order updates

• Respond to customer inquiries

• Improve our website and services

• Personalize product recommendations

• Prevent fraudulent transactions

• Conduct internal analytics

• Maintain account security

• Comply with legal obligations

• Send promotional emails, offers, and newsletters (where permitted or with your consent)

We process personal information only for legitimate business purposes.

3. Sharing of Information

We respect your privacy and do not sell your personal information.

However, your information may be shared with trusted third parties when necessary, including:

• Payment Gateway Providers

• Shipping and Logistics Partners

• Technology Service Providers

• Website Hosting Providers

• Cloud Storage Providers

• Customer Support Platforms

• Marketing and Analytics Providers

• Government or Regulatory Authorities where required by law

These service providers receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security.

4. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send:

• Product launches

• Exclusive discounts

• Seasonal offers

• Educational skincare content

• Company updates

You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Even after opting out of marketing communications, you may continue receiving essential service-related emails such as order confirmations, invoices, shipping updates, and account notifications.

5. Cookies and Analytics

We use cookies, web beacons, pixels, and analytics technologies to understand how visitors interact with our website.

These technologies help us:

• Improve navigation

• Measure campaign performance

• Understand customer interests

• Optimize website speed

• Improve advertising effectiveness

• Reduce fraudulent activities

We may use analytics and advertising tools provided by trusted third-party partners, which may collect information in accordance with their own privacy policies.

6. Data Security

Protecting customer information is one of our highest priorities.

We implement reasonable administrative, technical, and organizational security measures, including:

• Secure HTTPS encryption

• Firewall protection

• Access controls

• Password protection

• Secure payment processing

• Malware monitoring

• Regular software updates

• Limited employee access to customer data

While we strive to protect your information using commercially reasonable measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Maintain business records

• Resolve disputes

• Prevent fraud

• Comply with legal and tax obligations

When personal information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws and business requirements.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your account details

• Request deletion of your personal information

• Withdraw consent where applicable

• Object to certain processing activities

• Request information regarding how your data is being used

We will make reasonable efforts to respond to such requests within the time required by applicable law.

Certain information may be retained where required for legal, tax, fraud prevention, or regulatory purposes.

9. Children's Privacy

Our website and products are intended for individuals who are at least 18 years of age or who use the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

10. Third-Party Websites

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices, security, or content of these external websites.

Users are encouraged to review the privacy policies of third-party websites before providing personal information.

11. International Data Transfers

Some of our service providers may process or store information on servers located outside India.

Where such transfers occur, we take reasonable measures to ensure that personal information receives an appropriate level of protection in accordance with applicable laws and contractual safeguards.

12. Legal Compliance

We may disclose personal information when required to:

• Comply with applicable laws

• Respond to court orders

• Cooperate with law enforcement agencies

• Protect our legal rights

• Prevent fraud or cybercrime

• Enforce our Terms and Conditions

Such disclosures will be limited to what is legally required or reasonably necessary.

13. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business operations, customer information may be transferred as part of the business assets, subject to applicable legal requirements and confidentiality obligations.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology.

Updated versions will be published on this page with a revised "Effective Date."

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

We encourage users to review this page periodically.

15. Contact Us

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact our customer support team using the contact details provided on the VedaSpa Glow website.

We are committed to resolving privacy-related concerns in a fair, transparent, and timely manner.

By accessing or using the VedaSpa Glow website, creating an account, or purchasing our products, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described above.