Refund and Returns Policy

Return & Refund Policy – VedaspaGlow

Effective Date: 12/05/2025

At VedaspaGlow, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Website: VedaspaGlow

Eligibility For Returns

You may request a return or replacement if:

• You received a damaged product
• You received the wrong item
• The product arrived leaking or defective
• The item is missing from your order

To be eligible for a return:

• The request must be made within 48 hours of delivery
• The product must remain unused and in its original packaging
• Proof of purchase/order confirmation is required

Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

• Opened or used skincare products
• Essential oils that have been opened
• Products damaged due to misuse
• Clearance or sale items
• Gift cards or promotional items

Returns that do not meet our policy conditions may be rejected.

Return Request Process

To request a return or replacement:

1. Contact our support team within 48 hours of receiving your order
2. Share:
   • Order number
   • Photos/videos of the product
   • Description of the issue

Our team will review your request and respond within a reasonable timeframe.

Refund Policy

Once your return request is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days
• Shipping charges are generally non-refundable unless the error was from our side

If your order was paid using Cash on Delivery (COD), refund details may be collected separately.

Replacement Policy

Eligible products may be replaced if:

• The item was damaged during transit
• The wrong product was delivered
• The product has a manufacturing defect

Replacement availability depends on stock availability.

Damaged Products

If your package appears damaged:

• Do not discard the packaging immediately
• Take clear photos/videos before opening
• Contact us as soon as possible

Failure to provide evidence may affect claim approval.

Cancellation Policy

Orders may be canceled before shipment.

Once an order has been dispatched, cancellation requests may not be accepted.

Refunds for approved cancellations will be processed according to payment method timelines.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your payment provider
3. Wait for official processing timelines

If the issue continues, contact our support team.

Contact Us

For return, refund, or replacement assistance, contact us:

VedaspaGlow
Email: support@vedaspaglow.com
Website: VedaspaGlow Official Website